Refund policy

Effective Date: 21 December 2025

At Givea, we value transparency and donor trust. Since Givea operates as a donation and cause-based contribution platform, our return and refund policy differs from that of traditional e-commerce businesses.

 

1. Nature of Contributions

All payments made on Givea are voluntary donations or cause-specific contributions intended to support social initiatives and campaigns. These payments are not purchases of physical goods or services.

Therefore:

• Returns are not applicable

• Exchanges are not applicable

 

2. Refund Eligibility

Refunds are considered only under exceptional circumstances, including:

• Duplicate payment for the same transaction

• Payment debited but transaction failed or not recorded

• Incorrect amount charged due to a technical error

• Unauthorized or system-generated payment error

Refunds are not applicable in the following cases:

• Change of mind after successful donation

• Dissatisfaction after campaign proof is shared

• Once the donation has been allocated or utilized

 

3. Refund Request Process

Refund requests must be raised within 7 days from the date of transaction.

Donors may contact us through the following official channels:

Call: 8929700094

WhatsApp: 8929700094

Email: support@givea.in

Website: www.givea.in

To process a refund request, donors must provide:

• Donor Name

• Registered Mobile Number or Email

• Transaction ID / Payment Reference Number

• Date of Transaction

• Reason for Refund Request

 

Requests without sufficient or verifiable information may not be processed.

 

4. Refund Processing Timeline

Once approved, refunds will be initiated within 5–7 business days.

• Refunds are credited to the original payment method

• Actual credit time depends on the bank or payment service provider

 

 

5. Campaign Execution & Transparency

Givea follows a transparency-first approach.

• Photo and/or video proof is shared wherever applicable

• Updates may be communicated via WhatsApp, email, or website

Refunds cannot be requested once:

• Campaign execution has begun, or

• Donation has been allocated

 

6. Tax & Donation Receipt Disclaimer

If a donation receipt or tax benefit certificate(10 BE) has already been issued:

• Refunds may not be possible, or

• The receipt may be cancelled or revised as per applicable laws

 

7. Policy Updates

Givea reserves the right to amend or update this policy at any time.

Any changes will be reflected on this page with an updated effective date.

 

8. Contact Information

For any questions or refund-related concerns, contact us at:

Call: +91 8929700094

WhatsApp: +91 8929700094

Email: support@givea.in

Website: www.givea.in